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ITIL- Information Technology Infrastructure Library- (ITIL) V4 Foundation


The ITIL Foundation – Corporate Training Program is designed to help organizations strengthen their to IT service management capabilities by equipping teams with the best industry-recognized ITIL practices. This instructor-led training introduces your workforce to the ITIL 4 framework, service value system, and globally adopted ITSM processes that enhance service quality, reduce operational inefficiencies, and support seamless service delivery across departments.

Through guided modules, real business scenarios, and hands-on discussions, your employees will learn how to manage incidents, improve service workflows, support change processes, and adopt a customer-centric approach to IT operations. The program ensures that your team understands the principles of modern IT service management and can apply them effectively in day-to-day operations. With practical examples, structured learning, and enterprise-focused guidance, this program ensures your organization receives the best foundational training in ITIL, empowering teams to support reliable, efficient, and continuously improving IT services.

QAR 4,000

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Our Stats: 150 + Batches Completed | 1500 + Certified professional

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    Eligibility criteria - Who is it for?

    The ITIL Foundation – Corporate Training Program is designed for organizations that want to strengthen their IT service management capabilities and align their teams with globally recognized ITIL 4 best practices. There are no prerequisites required — any employee involved in service delivery, support operations, or business processes can participate.

    This training is ideal for :

    IT Support & Service Desk Teams - Employees handling incidents, service requests, and user support activities.
    IT Operations & Infrastructure Teams - Professionals responsible for maintaining IT environments, systems, and service availability.
    Project Managers & Coordinators - Teams managing IT projects, change initiatives, and cross-functional workflows.
    Business Analysts & Process Improvement Teams - Employees focused on improving service workflows, analyzing service gaps, and optimizing operations.
    Quality Assurance & Compliance Teams - Teams involved in ensuring service reliability, standardization, and adherence to IT governance practices.
    Beginners in IT Service Management - Employees with limited or no ITIL knowledge who need a strong foundation in modern ITSM principles.

    This program is suitable for technical and non-technical teams, making it a flexible option for organizations transitioning toward structured service management.

    Course Features

    Interactive Learning Material:Access to multimedia presentations, videos, and interactive learning modules. Online and offline resources to accommodate different learning preferences.
    Practice Exams: Multiple practice exams simulating the actual ITIL certification exam. Detailed explanations of correct and incorrect answers to facilitate learning from mistakes.
    Case Studies and Real-world Examples: Case studies and real-world examples to illustrate the practical application of ITIL concepts
    Online Learning Platforms: Access to online learning platforms or Learning Management Systems(LMS) for flexible self-paced learning fully accessible from anywhere.. 
    Progress Tracking: Tools to monitor your progress throughout the course. Regular assessments and quizzes to reinforce learning.

    This program is designed for exclusive one-to-one training, with the flexibility to accommodate up to three participants. If you require additional seats, please click the Corporate Training Enquiry button and share your requirements. Our team will reach out to you shortly.

    Corporate Training Enquiry

    Certification Details

    Certification : ITIL® 4 Foundation – IT Service Management
    Cost : $250 – $350 (varies by region)
    Exam Format :Choose between online or in-center exams, featuring a duration of 60 minutes with 40 multiple-choice questions, and a passing score of 65% (26/40).
    Access to Expert Resources :Get study guides, practice questions, mind maps, and access to an expert ITSM learning community to support your exam preparation.

    Course Curriculum - Lesson Plan

    Module 1: Introduction to ITIL 4

    Module 2: Key Concepts of Service Management

    Module 3: The Four Dimensions of Service Management

    Module 4: The ITIL Service Value System (SVS)

    Module 5: The ITIL Service Value Chain

    Module 6: ITIL Practices

    Module 7: General Management Practices

    Module 8: Service Management Practices

    Module 9: Technical Management Practices

    Module 10: ITIL Management Practices

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    FAQ

    During this training, your employees will gain a solid understanding of ITIL 4 principles, service value concepts, IT service management practices, and how modern organizations design, deliver, and improve IT services. They will explore the Service Value System (SVS), the guiding principles, key process concepts, value streams, and the application of ITIL practices across operational and business environments. This ensures your team can adopt ITIL-based workflows and apply ITSM best practices in real scenarios.

    Yes. The training covers all essential ITIL 4 practices such as Incident Management, Problem Management, Change Enablement, Service Request Management, Service Level Management, IT Asset Management, and Continual Improvement. Participants will also understand how these practices work within the ITIL Service Value Chain and how they collectively support service quality, operational efficiency, and customer satisfaction. This helps employees translate theory into real operational improvements.

    es. The technical concepts covered in this corporate training are aligned with the official ITIL 4 Foundation exam. Participants will understand exam domains such as key terminology, ITIL principles, service management practices, and the service value chain. They will also receive practice questions and exam guidance to boost confidence in attempting the certification. Many companies use this training as the first step before their employees register for the official ITIL certification exam.

    Absolutely. The program includes practical examples and scenario-based exercises that show how ITIL applies to day-to-day service operations, support workflows, and cross-functional IT activities. Your team will learn how to identify service gaps, improve processes, streamline communication between departments, and adopt ITIL practices to meet internal SLAs and business outcomes. The training is tailored to help organizations immediately start implementing improvements.

    Yes. Participants will explore how ITIL concepts align with today’s digital transformation practices, including automation tools, ITSM platforms, cloud service models, agile delivery, DevOps alignment, and workflow digitalization. They will learn how ITIL supports stable operations while enabling innovation, automation, and continuous service improvement—ensuring your organization can modernize IT processes effectively.

    You can register your team by clicking the “Enroll” button on the course page or by contacting our support team. Once your booking is confirmed, your organization will receive a confirmation email with the training schedule, session details, and preparation guidelines. For any support during enrollment, you may reach us on WhatsApp +974 7079 7089 or email info@teamacademy.net — our team is here to assist you at every step.

    This is an instructor-led corporate training program conducted through structured live sessions. Your team will engage in guided lectures, interactive discussions, case studies, and scenario-based exercises that align with ITIL 4 best practices. Each module is delivered by expert trainers, ensuring your employees can clarify concepts instantly and relate them to real organizational processes. For additional support or follow-up clarification, our team is available throughout the training.

    es. All participants will receive downloadable ITIL Foundation study materials, session slides, ITSM templates, practice questions, and reference notes. These resources allow your team to revise concepts, prepare for the ITIL exam, and continue applying ITIL principles in their workplace. If your organization needs additional material support, you can contact us at info@teamacademy.net or via WhatsApp +974 7079 7089.

    Yes. After completing the training sessions and participating in the guided learning activities, each participant will receive an official Corporate Training Completion Certificate for ITIL Foundation. The certificate is employer-recognized and validates that your team has gained foundational IT Service Management (ITSM) knowledge aligned with ITIL 4 principles. For certificate-related assistance, our team is available via WhatsApp +974 7079 7089.

    Your organization will receive full administrative and training support, including help with scheduling, session coordination, clarification requests, training follow-up, and guidance on ITIL adoption. Our support team ensures smooth communication before, during, and after the program. For any queries, you may reach us anytime at info@teamacademy.net or WhatsApp +974 7079 7089

    © 2025 -We are an accreditated learning partner with several Global firms , Universities & Learning Providers. The Logos And Trademark presented herewith belongs to the respective brands such as PMI , Axelos, Microsoft, PECB, IQN, IBM, ComptiA, AWS!
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    ITIL- Information Technology Infrastructure Library- (ITIL) V4 Foundation

    QAR 4,000
    Enroll Now
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